August 28, 2020

Dear Valued Residents and Family Members,

We understand how difficult it has been to be separated from your loved ones while visitation within our communities remains restricted at Lombard/Elmhurst Square. As we closely follow the IDPH and Governor Pritzker’s Restore Illinois plan along with the CDC, the ability to continue outdoor visits will be based on:

  • Case status of COVID-19 in the community.
    The Restore Illinois plan divides the state into 11 health regions for purposes of regional pandemic recovery phases.
    Region 8: Lexington of Bloomingdale, Elmhurst, Lombard, Elmhurst Square, Lombard Square
    Region 9: Lexington of Lake Zurich, Eastgate Manor
    Region 10: Lexington of Chicago Ridge, LaGrange, Orland Park, SchaumburgThe Illinois Department of Public Health monitors key indicators to identify early but significant increases of COVID-19 transmission, potentially signifying resurgence. Indicators are calculated daily for each region based on the most current, complete data. One of these indicators is the rolling seven-day average test positivity rate.

    If this positivity rate is 8 percent or greater for three consecutive days, outdoor visits must be suspended for a minimum of 14 days. At such time, the local health department will provide further guidance.

    Region 8’s positivity rate is currently 5.8 percent.
    Region 9’s positivity rate is currently 5.8 percent.
    Region 10’s positivity rate is currently 6.8 percent.

  • Case status of COVID-19 in the facility.Lexington Health Network facilities must also spend a minimum of 14 days with no COVID-19 cases in order to offer outdoor and window visits. If any resident in a facility tests positive for COVID-19, outdoor visits will be suspended for 14 days.

We are happy to continue offering remote visitation through FaceTime, Zoom or other virtual platform at any time.

The following recently updated guidelines will help you prepare for an enjoyable and safe visit:

  • Visitation must be limited to two visitors from the same household at a time per resident.
  • Visitors must be 18 years or older in order to participate in an outdoor visit.
  • Residents must be able to tolerate sitting for the duration of the visit.
  • Residents must be able to follow the visitation guidelines independently or with little assistance.
  • Residents with active COVID-19 infections, either laboratory confirmed or symptomatic, are not allowed to participate in outdoor visits.
  • Residents on isolation precautions for any reason are unable to participate in outdoor visits.
  • We will ensure that a minimum distancing of six feet between residents and visitors is achievable in the designated outdoor space.
  • Clear social distancing requirements will be communicated and enforced prior to the visit to ensure six feet distancing between residents and visitors is followed.
  • Visitors must schedule an appointment with the community to visit a resident. We are unable to accommodate a visit without a scheduled appointment.
  • Visitors will be prescreened using the CDC symptom checklist by phone within 24 hours in advance of the visit. Please note that the screening will include a travel screen. Visitors that have traveled to restricted states and countries are unable to visit during the 14 day quarantine. Updates to travel restrictions can be found at
  • Visitors will be screened in their cars or at the outdoor screening station. upon arrival with the CDC symptom checklist and a temperature check.
  • Visitors displaying symptoms should not visit the facility.
  • Residents receiving visitors will also be screened with the CDC symptom checklist and temperature check prior to visitors’ arrival.
  • All visits are limited to the designated outdoor areas only.
  • Visitors will enter the designated outdoor visitation area through an outdoor entrance and will not be able to enter the community at any time.
  • For the duration of the visit, the resident and visitor must wear face coverings.
  • Consumption of food or drink is not allowed during visits.
  • In order to facilitate as many visits as soon as possible, we are currently allowing 30 minutes for each visit.
  • This will allow us to have more loved ones reconnect and time to complete required cleaning between visits.
  • The community will provide supervision during each visit to ensure the use of face coverings and social distancing.
  • The community can suspend the visit at any time if the visitation guidelines are not followed.
  • Outdoor visits are weather dependent. Visits may need to be suspended in the case of inclement weather.
  • Pets are not allowed to attend outdoor visits.

We will keep residents and loved ones informed with facility specific updates as needed.

Thank you for your continued patience and support as we continue to face the challenges surrounding the coronavirus together.

Stay safe and be well.


Mary Franks
Senior Vice President, Clinical Operations

Fred Benjamin
Chief Operating Officer

Dan Harrington
Vice President of Senior Living

Frequently Asked Questions

How is Lexington Square taking preventive measures against the Coronavirus?

At Lexington Square, we diligently continue our precautions against the Coronavirus (COVID-19.) Our top priority is the health and wellbeing of our residents, and staff.

We continue to monitor and implement guidelines and mandates from the Centers for Disease Control and Prevention (“CDC”), the American Health Care Association (“AHCA”), the Illinois Department of Public Health (“IDPH”) and the DuPage County Health Department, which include the following:

  • Notifying all residents, families, and team members when team members or residents have been diagnosed with COVID-19
  • Increased respiratory surveillance with full set of vitals every 4 hours on the affected unit
  • Control measures for any resident with signs/symptoms of a respiratory viral infection include: full vitals every 4 hours, maintaining Standard and Contact, and Droplet Precautions
  • Every effort will be made for staff caring for any positive or symptomatic residents to NOT care for negative or asymptomatic residents
  • Any resident with new symptoms of fever or lower respiratory illness (cough, shortness of breath, sore throat) will be placed in both Contact and Droplet Transmission Based Precautions upon identification
  • Determination to send residents to the hospital is based on the same criteria used for other severe illnesses
  • Screening all providers and staff members for symptoms such as fever daily before entering the facility
  • Strict visitor and non-essential provider restrictions continue
  • Continued suspension of group activities and providing alternatives (i.e. in-room dining and individual activities)
  • Ongoing deep cleaning of the facility, including all common areas
  • All staff members are wearing a mask upon entry into the building and throughout their shift
  • We are working with State and Local Health Departments to obtain appropriate testing. Test kits and supplies remain limited at this time. However, Lexington Square is completing all actions required to obtain testing resources.

We understand that this is a difficult time for families and friends who cannot visit their loved ones. Working together with the CDC, AHCA, IDPH and other partners, we agree that we need to do everything we can to minimize that risk. We thank everyone for your cooperation.

In addition to the restriction of visitors, and the measures listed above, what other preventive measures are being taken at each facility?

  • In adherence with CDC guidelines, we have cancelled all in-person group activities and communal dining. In response, we are providing alternate types of activities; and are now serving meals to residents in their apartments. Please note: special consideration has been given to those individuals requiring a higher level of supervision or assistance with dining.
  • We utilize appropriate cleaning products and protocols in adherence with CDC guidelines.
  • Lexington staff and essential visitors utilize Personal Protective Equipment (“PPE”) in accordance with healthcare governance. The Illinois Department of Public Health recommends that living facilities serving vulnerable populations implement a universal-masking policy requiring staff to wear a mask when working.

Whom do you consider to be essential visitors?

Essential visitors include, but are not limited to, staff, agency staff, physicians, x-ray technicians, hospice workers, lab technicians, and those involving compassionate care and end-of-life situations.

How can we stay connected to our loved ones at Lexington Square and how are residents staying engaged?

All of us here at Lexington are committed to helping residents communicate with family members and friends through alternative means such as video chat and phone calls. These can be arranged by calling the individual facility.  You can also email each community via or

In addition to providing virtual connectivity to loved ones, we are keeping residents engaged through activities such as virtual bingo and virtual name that tune, to name a few. We are celebrating birthdays and holidays and organizing block parties – all while practicing social distancing.

When will visitor restrictions be lifted?

The CDC, AHCA, and other healthcare governing bodies have not issued a specific timeline regarding the lifting of visitor restrictions.

We understand this is a challenging time and we appreciate your cooperation as we do everything possible to stop the spread of the virus.

Can family members deliver essential items like medication and groceries or pick up a resident for a doctor’s appointment? 

If residents have essential medical appointments, we will provide that resident with a mask and make necessary arrangements for transportation. We appreciate the partnership with family members to provide essentials to their loved ones(s) so they do not expose themselves with unnecessary outings. We will also have staple food items available in the cafés for purchase. Please call our reception desks for more information re: dropping off items or any other questions.

Lexington Square of Lombard: (630) 629-2900

Lexington Square of Elmhurst: (630) 832-5959

Should families who are worried move their loved ones out of skilled nursing centers or assisted living communities?

 A March 2, 2020 communication from the American Health Care Association and the National Center for Assisted Living (“NCAL”) references that moving a loved one is not recommended by the CDC. However, as we continue to monitor the situation and adapt accordingly, we keep the health of our residents and staff at the forefront of our decision-making. Should there come a time when transfers are recommended, we will notify family members and follow all applicable guidelines.

“For assisted living residents specifically, while the [Centers for Disease Control and Prevention] does not recommend moving residents, that’s something that family members need to work out with their loved one’s community,” NCAL says. “Every assisted living resident is different, so they may be a bit more independent than nursing home residents.”

Do you have a sufficient supply of Personal Protective Equipment (“PPE”)?

Currently, we have a sufficient inventory of PPE. We are in the same situation as all other healthcare providers with regard to carefully managing our PPE inventories. However, if you are able to supply or manufacture PPE – surgical masks, N-95 masks, isolation gowns, gloves, goggles, and/or face shields – please contact us at:

Lexington Square of Lombard: (630) 629-2900

Lexington Square of Elmhurst: (630) 832-5959

How can everyone help prevent the spread of the Coronavirus?

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Follow the Coronavirus (COVID-19) guidelines and precautions, including social distancing as set forth by the CDC and local governments, which include stay-at-home policies. For more details on Illinois’ directive, visit
  • For more information regarding the Coronavirus (COVID-19) and the most recent federal guidelines and precautions, we encourage you to visit

What can family members and the community-at-large do to help support Lexington Square at this time? 

Lexington Square invites family members and the community to partner with us to support our residents and team members. Email letters are most welcome, whether it be expressing your love and support to your loved one, or thanking our team members for their continued dedication during this unprecedented time. Our staff very much appreciates hearing from you. Send an email to: or

Additionally, we invite you to follow us on Facebook at Lexington Square (Official) to see photos of events and activities. For further updates, please continue to visit our website.

Thank you for your support and cooperation as we do everything we can to keep our residents and staff members safe and healthy by continuing measures to mitigate the spread of the COVID-19.

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Get in Touch

We would love to meet you!

Give us a call at 630-576-4800 or fill out the form below to have a Lexington Square customer service contact you.